Audrey Apfel is a Vice President and Research Fellow Emeritus in Gartner Research. Her primary focus area is project, program and portfolio management. She was previously a lead research analyst for Gartner's Business Value of IT area, and a developer of the Gartner Business Performance Framework™ and the Gartner Total Value of Opportunity methodology. Ms. Apfel has also held business management positions at Gartner in Business Operations/PMO and Applied Research Products.

Prior to joining Gartner, Ms. Apfel held several positions at IBM including product and system development, business planning and systems integration services. She started her career at Bell Laboratories, developing and supporting data network architectures. She has more than 25 years of experience in enterprise business and IT environments.

R. Kraft (Kraft) Bell, Ph.D., is a vice president, distinguished analyst in Gartner Research, where he is part of the Client Segment Vertical, based in the United States. He covers cross-industry research on corporate strategy, change management, executive leadership and decision making, innovation and core business processes such as product development. Dr. Bell also provides executives with usable advice to insure viable business strategies, strategic and practical approaches to change, as well as systematic resolution of critical business issues.

Dr. Bell has more than 20 years of experience working with medium- and large-sized firms in the United States, Europe and Japan on organizational development, organizational behavior, change management and culture. He has consulted with Fortune 500 executives to develop transformational strategic plans with linked and aligned business plans. He has been an advisor to CEOs and executive teams on strategy and change at Ford, Dow Corning, Children’s Memorial Hospital of Chicago, MichCon and DENSO. Dr. Bell has also built on the success of "Quality is Job 1" at Ford as lead advisor on the groundbreaking Concept-to-Customer product development redesign effort. Dr. Bell founded RKB Associates, Ltd., a strategic change management research and consulting firm, created practical business software, in addition to being a part owner and executive in three strategy, change and development consulting firms.

My job satisfaction comes from researching, developing and applying business frameworks with valued principles and practical tools. By working with executives, we can use technology to bring about a process of cultural change that expedites these strategies and tools, achieving significant business results for their companies.

Kris Brittain is a vice president and research director in Gartner Research. Her research focuses on IT service and support strategies such as IT service management, best practices, performance metrics, technology solutions and understanding return on investment.

David Cappuccio is a Managing Vice President with Gartner, responsible for research in Enterprise Systems, Servers, Storage, Enterprise Management and IT Operations. Mr. Cappuccio's experience extends more than 35 years in the technology arena, including financial services, IT operations, market research and management consulting. Starting in 1992, he spent 10 years at Gartner in various research and executive roles, including group vice president and general manager of Gartner's worldwide Research organization.

Jim Duggan is a vice president and research area director in Gartner Research. Mr. Duggan focuses on application development, as he covers tools and methodologies for analysis, design, quality assurance, and software configuration and change management. He also does research on component-based development and the maintenance and evolution of legacy application portfolios.

Prior to joining Gartner, Mr. Duggan was an analyst of institutional equities for a prominent financial services firm. He also has held technical and management positions for end-user, technology provider, and analyst organizations.

Mr. Duggan earned a bachelor's degree in engineering from the Massachusetts Institute of Technology and a master of science degree in engineering from Princeton University. He is a registered professional engineer.

William R. Duncan is the principal of Project Management Partners of Lexington, MA USA. He currently chairs the Board of PMCert, the certification body of the American Society for Advancement of Project Management (asapm). He was the primary author of the original (1996) version of A Guide to the Project Management Body of Knowledge and was one of the founding members of the Global Alliance for Project Performance Standards (GAPPS) which has recently published a framework for global performance-based competency standards for project managers.

Donna Fitzgerald is a research director with Gartner Research. Her responsibilities include helping companies improve their program and portfolio management capabilities. Ms. Fitzgerald uses her personal experience in setting up and running PMOs, as well as managing programs and portfolios to help clients work out the quickest and easiest path for them to take to succeed.

Michael Gerrard is a vice president and distinguished analyst in Gartner Research where he is part of the IT Management unit. Mr. Gerrard has focused on the integration of business and IT strategies, the development of IT management strategies and solutions, organizational and governance process design and management processes to mitigate the business, management and technology risks associated with strategic IT investments. His areas of expertise include general management, technology management, marketing management, business planning, change management, and new business startups.

Barbara Gomolski is a research vice president in Gartner. She is responsible for Gartner's annual IT Staffing and Spending survey, and works extensively with clients on issues of budgeting and benchmarking IT spending. In her current role, Ms. Gomolski has become known as a knowledgeable source for insights on IT financial issues, and she is widely quoted in industry publications. She also writes a monthly column for Computerworld.
Prior to joining Gartner, Ms. Gomolski was a research director at Gartner Institute, a Gartner-owned company that developed vendor-neutral IT certifications. Previously, Ms. Gomolski had a long career as a writer and editor covering topics such as databases, hardware, e-mail and IT services. Throughout her career, Ms. Gomolski has written and consulted for leading computing industry vendors.

Mr. Hanford is a Research Director, and Analyst, with a focus upon the domains of Portfolio Management, and Program Management. He delivers Gartner research, works with clients, and speaks at Gartner conferences. Major Reference Domains & Areas:

• Program Management Governance, and Practices
• Portfolio Management for projects, and software applications
• Aligning IT Strategy and Business Strategy
• EPMO and PMO establishment and operation
• Project Management practices and planning
• IT and Portfolio Governance
• SEI CMMI Model and SCAMPI Assessments
• Enterprise Application Development practices; together with processes management and implementation

Robert Handler is a research vice president at Gartner. He provides a thought leadership role in enterprise architecture, enterprise program management and IT portfolio management for Gartner.

Mr. Handler has more than 15 years of experience in all phases of the system development life cycle, including technology strategy, architecture, definition, analysis, design/configuration, and implementation. Before joining Gartner, he was with META Group, Inc. Mr. Handler also worked at IBM Global Services, and Ernst & Young LLP, where he specialized in methodology, strategic information systems planning, architecture, and technology selection & implementation. He has served companies in the insurance/financial services, retail, wholesale distribution, manufacturing, consumer products, nonprofit, and travel industries. Mr. Handler is a frequent speaker at conferences and industry events and co-author of IT Portfolio Management - Unlocking the Business Value of Technology (ISBN: 0471649848).

Mr. Handler received a BS in Business Administration from Pepperdine University and an MBA in Information and Decision Systems from San Diego State University. He completed additional postgraduate work at the University of California, Los Angeles, in Finance and Accounting Information Systems.

Matthew Hotle is a group vice president and research group director in Gartner Research, where he serves as sector chief of research for infrastructure, architecture and development. He is responsible for integrating research from four teams covering these topics, and for ensuring integration with other research areas. In addition, Mr. Hotle's personal core areas of research cover software process improvement, including methodologies, project management, project prioritization, quality assurance and testing, software metrics, and most recently he has begun research on services-oriented development strategies.

Mr. Hotle has held a variety of management and analyst roles at Gartner, He also started and led Gartner's Year 2000 Strategies research team. Mr. Hotle has a broad base of knowledge in application development process, application project management and application development. His experience includes technical and business management, project leadership and management, software engineering, quality assurance, testing and training.

Mr. Hotle earned a degree in business administration, with an emphasis in finance and financial economics, from the University of Iowa.

Matt Light is a research director in Gartner Research, where he advises on applications development and project and process management. He has more than 20 years of experience in the industry.

Prior to joining Gartner, Mr. Light worked as a project manager, in addition to other development and research management roles, for Select Information and American Videotex Systems, providers of desktop productivity tools in the first wave of PC software, and of a pre-Web consumer information dial-up service. Outside of IT, he managed economic research publication at the Federal Reserve Bank of San Francisco, and previously directed project change processes in the project office of an electrical subcontractor. He also managed Auerbach Publishers' line of Computer Integrated Manufacturing journals and reference books.

I love going out on client calls with account executives, especially when I meet clients who've read my research over the last few years and want to exchange ideas at an advanced level. And of course, what can beat the thrill of giving a presentation at Symposium to a standing-room-only crowd? I always get a smile hearing from a client at the end of an interaction, "Thank you SO much, you've been SO helpful," particularly when I've learned as much as the client did!

David McClure is a research director in Gartner Research's client segment verical team. Mr. McClure is part of the government group. Mr. McClure joined Gartner in January 2005. He is responsible for research and client support for public-sector IT management practices dealing with business case development, performance management, IT outsourcing and acquisition, and e-government service delivery.

Before joining Gartner, Mr. McClure served as vice president for e-government and technology at the Council for Excellence in Government, an independent, nonpartisan, nonprofit organization focused on government leadership development, performance-based management reforms and practices, and enhancing electronic government service delivery to the public. Previously, he had an 18-year career with the Government Accountability Office (GAO), focusing chiefly on IT assessment methods in IT capital planning and investment, IT performance metrics, portfolio management, and IT human capital issues. He served as the senior executive at the GAO in charge of governmentwide IT management reviews and IT management best practices studies. He provided key input into major federal government IT reform legislation, such as the Clinger-Cohen Act of 1996 and the eGovernment Act of 2002, and regularly testfied before committees in the U.S. Senate and U.S. House of Representatives.

I like to help clients achieve better results by explaining ongoing best practice development in public sector IT management and combining it with my experience in achieving major reforms in the U.S. Federal Government sector.

Lars Mieritz is a vice president in Gartner Research. As part of the IT Asset Management Group, his focus area is hardware asset management, covering topics such as acquisition and procurement strategies, financing, and hardware life cycle management issues, including TCO, cost justification and ROI. Mr. Mieritz's published research covers models and frameworks, such as TCO or TVO, for IT and business communications and alignment through scorecards, dashboards or other performance management initiatives, as well as demonstrating the business value of IT.

Before his current position, Mr. Mieritz was responsible for the Gartner Measurement EMEA Research Services Centre, leveraging the synergies of Gartner Measurement data and Gartner Research. Mr. Mieritz joined Gartner Research in 1994 as a senior analyst covering distributed computing procurement and acquisition, asset management, and total cost of ownership. Prior to joining Gartner, Mr. Mieritz was responsible for providing research and consulting services to vendor and user communities for International Data Corporation.

Diane Morello is a vice president and Gartner Fellow. She covers numerous areas, including workforce strategies, people-oriented resource management, the IT professional outlook and organizational change management. Ms. Morello helps clients anticipate the impact of changes on their culture, strengthen their workforce management practices and improve their competitive stance in the market. Representative analysis includes "New Roles and New Competencies: Blurring Boundaries" (2006); "The IT Professional Outlook: Where Will We Go from Here?" (2005); and "The Human Impact of Business IT: How to Avoid Diminishing Returns" (2004).

Bill Rosser is a vice president and distinguished analyst with Gartner Research's enterprise architecture team. Mr. Rosser provides a leadership role in enterprise architecture for Gartner, especially regarding business drivers. He continues to support strategic planning for IT, including portfolio management and aligning IT with the business.

Prior to joining Gartner, Mr. Rosser was manager of strategic planning for ventures in the high-technology components group at Exxon Enterprises. As an entrepreneur, he co-founded and was president of a firm providing point-of-sale devices and processing services.

Daniel Stang is a principal analyst in Gartner Research, covering project and portfolio management (PPM) applications. His expertise is specifically centered on product knowledge, in which he provides in-depth research on the R&D efforts and resulting products of the software vendors in his coverage area. As part of his duties, Mr. Stang helps Gartner clients define their specific product needs and helps them build product shortlists based on these needs. His complementary, detailed product research is designed to provide overviews of PM and PPM technologies and to help Gartner clients compare prospective vendor offerings while making software investment decisions.

Prior to joining Gartner, Mr. Stang worked for a niche IT-based research company, tracking a variety of software technologies, including ERP applications, AD tools, project management systems, document management systems, and Web authoring and development. Mr. Stang also worked for a New Jersey-based distributor of scientific supplies, apparatus, chemicals and reagents, where he was an editor for the company's 2,000+ page product catalog.

There are two things I love about my job. One: I get to work with clients everyday. Two: analyzing a software market requires constant education and presents new challenges everyday. My job is never boring and I love that aspect of it most of all.